Terms, Conditions & Warranty

Product Sales:

Elite Converting (EC) strictly conducts Business-to-Business transactions and does not collect sales tax.  All federal, state or local sales, use or other taxes, are the responsibility of the Customer.  For all Customers located in the continental USA, Elite Converting must have a copy of each Customer’s Sales Tax Resale or Exempt certificate on file as required by Illinois State law.  No order will be accepted without a certificate on file.  Products are sold with the understanding that the buyer has independently tested and determined the suitability of the product for their use.

Credit and Payment Terms:

Net terms: Customers requesting Net payment terms are required to complete the Elite Converting Account Application Form, provide at least 3 credit references, bank reference, and a copy of their state Tax Exempt or Resale certificate.  Payment terms are Net 30 days, subject to credit approval.  All Elite Converting invoices are to be paid in full by the due date.  Short payments without approval are not permitted.  It is the Customer’s responsibility to contact Elite Converting to advise of any issues immediately following receipt of invoice.  Customers having unpaid invoices past due date, may have all open orders held until the account is current.  This includes shipment of any open orders, as well as new and future orders.  If past due invoices are paid via credit card, a 4% fee will be added.  If at any time, Elite Converting determines that Customer’s financial condition does not justify the extension of Net terms, then Elite Converting may, at its option, require cash in advance or other satisfactory security prior to shipment and reserves the right to revoke any extended terms.

All orders are subject to written credit review and/or approval.  If it is necessary to bring legal action to enforce the collection of sums due Elite Converting (EC), EC shall collect its costs and expenses, including reasonable attorneys’ fees, in addition to all other sums due. Any accounts having unpaid invoice(s) 15 days past due will be placed on hold and shipment of future orders held until the account is current. Accounts with a balance of 30 days past due or older will be subject to a 1.5% service charge.

Pricing, Terms, Quantities and Freight Charges:

EC provides written price quotes for all products.  The customer is responsible for all testing and determinations of the correct EC product for their use.  The price quoted will be FOB EC unless otherwise stated on the written quote.  EC’s standard terms are a firm Net 30 (to include freight charges).  We reserve the right to change these terms for any specific order at any time.  The prices are generally quoted and will be valid for 30 days from the date of the written price quotation.  EC reserves the right to update or revise the original quote, if it has not been accepted in writing and received by EC within 30 days or the time period specified in the written quote. All EC products are custom made for each order.  The quantity shipped may be different than the quantity ordered.  We reserve the right to either over or under ship by the industry standard 15% unless otherwise stated. We will ship full yield on supplied goods.

Storage and Handling of Elite Converting Products:

EC recommends that all products be stored and applied indoors at room temperature (60º-80º F) and humidity levels between 30%-70%.  All products should be rotated so the “first-in, first-out” inventory method is utilized.

Limited Warranty:

EC provides a Limited Warranty for the products it converts and supplies.  Should any product be defective due to the converting process, EC will refund the purchase price of the converting. EC will replace the converting costs, not the material costs, of customer supplied materials.  With EC supplied products (main substrate) that are defective EC will refund the purchase price or replace the defective material.  The determination of the suitability of a product for the specific application is the customer’s responsibility.  It is critical that the customer test and evaluate EC products, simulating their application, to determine the correct product.   All information obtained and the recommendations EC provides are based on information supplied by the customer.  Any use of a EC product other than the intended use will void any limited warranty. EC’s recommendations do not constitute any warranty, express or implied, including but not limited to any implied warranty of merchantability or fitness for a particular purpose.

Return Policy:

If a EC product is determined by EC to be defective, a written authorization will be issued along with instructions for returning the material.  Prior to authorizing the return of any material, EC reserves the right to inspect the material or require a sample of the material that is proposed to be returned to EC for analysis.  EC may require the material be retested to determine if it is defective prior to authorizing any return.  All material considered for return must have been stored and handled in accordance to the terms hereof, including the return of material within 3 months from the date of shipment.

Erroneous, Lost and/or Damaged Shipments:

Elite Converting takes great care and pride when shipping all orders.  In the event of an erroneous, lost, or damaged shipment, the following steps must be adhered to without exception.  Upon delivery, shipments must be inspected by Customer for damage, loss or shortage prior to acceptance from the carrier.

Erroneous Shipment: 

Although goods are inspected before final shipment, mistakes can happen.  In the event that you receive an erroneous shipment, Elite Converting must be notified by emailing sales@elitetape.com as quickly as possible but no later than 30 days after receipt of goods.  If Elite Converting determines you have received an erroneous shipment, a Return Material Authorization (RMA) will be issued.  All RMA’s are good for 30 days from day of issue.  All returns must have the corresponding RMA# clearly noted on all cartons.  If your RMA# is missing, the processing of goods may be delayed (which may void the RMA or the return may be refused).  If, upon inspection, it is determined that the goods are as ordered, the Customer will be responsible for all expenses incurred, including but not limited to freight.  If Elite Converting determines that replacement of goods or credit is to be issued, replacement or credit will not exceed quantity returned.  In the event that replacement goods are requested and shipped prior to receipt of the erroneous goods, an invoice will be issued for the replacement goods at time of shipment.  Any unauthorized returns will either be refused or destroyed, and credit may not be issued.

Lost or Damaged Shipments:

Inspect all goods upon receipt of shipment.

1) Suspected damage or tampering during transit, you must take photos of all four sides of the skid(s). Photos must be of the skid(s) condition at time of arrival.

2) Do not sign the delivery receipt until you have counted all cartons. IMPORTANT: you are signing for receipt of carton quantities, not skid quantities. Sign only for the number of cartons received. If that number is different than the carton quantities listed on the shipping documents, the following must be adhered to:

1. A) Notate the number of cartons received on the carrier’s delivery receipt
   B) Have the driver verify and sign accordingly
   C) Take photos of all four sides of the skid(s). Photos must be of the skid(s) condition at time of arrival.
   D) Immediately notify Elite Converting by emailing all images and a copy of the signed delivery receipt to sales@eliteconverting.com

3) All damaged goods must be held for its inspection until notified otherwise. Elite Converting will determine whether to return the goods for rework, replacement, or credit.

4) If in doubt, refuse the shipment and notify Elite Converting immediately by emailing sales@eliteconverting.com the reason for refusal and supporting images and any documentation.

All claims must follow these instructions to be processed. Any claims without photos and a properly signed carrier delivery receipt will be denied. Elite Converting must receive all notifications within 24 hours of receipt of goods; any claims after received 24 hours will be denied. Elite Converting will not assume responsibility if the above steps are not followed properly and credit will be denied. Elite Converting reserves the right to arrange delivery of lost but found goods or to ship replacement goods. Elite Converting will determine whether replacement of goods or credit is to be issued. In no circumstance will replacement or credit exceed quantity lost. Claims on Collect shipments are the responsibility of the receiving party.

Storage Fees:

Customers who request Elite Converting (referred to as Elite) to warehouse inventory on their behalf will be charged $40/skid storage fee per month (no partial month options available). Storage fees are for each month are invoiced at the end of the month. Payment terms for storage fee invoices are Net 30. Storage fees continue until all supplied goods have been depleted and/or off Elite docks. Storage fees are per storage skid (full or partial). Material on hand at the beginning of any given month will be invoiced for a full monthly storage fee.

Incoming Material: Material received from the 1st through 15th of the month will be invoiced for the current month in which it was received. Fees are invoiced at the full month rate. Current month storage fees are waived for material received from the 16th to the end of the current month. Storage fees commence at the end of the following month from receipt of material.

Freight Terms:

Customer supplied material: Elite does not offer prepaid or prepay & add freight terms for shipment of supplied material. All shipments of supplied material must be arranged by the Customer and Customer must provide a BOL and skid labels as well as any other required shipping documentation. Customers are responsible for all transportation charges and fees. Should damage or delays occur, Elite is not responsible. Any and all carrier fees are the Customer’s responsibility as well as accuracy and completeness of all carrier documentation.

Ground shipments: Elite uses UPS and/or SpeeDee Delivery for all its ground shipments, be it Ground or Expedited (e.g. next day air). All freight estimates are based on our negotiated rates, rates may vary. In order for Elite and/or our Customers to avoid unnecessary fees, any ground shipments that require using a method other than UPS and or SpeeDee Delivery must be arranged by the Customer.

LTL/FTL shipments: All freight estimates are based on our negotiated rates. Rates may vary. For all Collect shipments of Elite supplied material where freight is arranged by Elite, the Customer’s account number with said carrier is required. Collect and/or 3rd party shipments of Customer supplied material must be arranged by the Customer.

International shipments: All international shipments must ship Collect or 3rd party and must be arranged by the Customer. The Customer is responsible for all international customs documents and broker arrangements. International shipments may incur an additional handling fee, to be determined at time of shipment. All duties, import fees, or other assessments imposed on material and/or shipments outside of the continental USA shall be the responsibility of the Customer. Elite does not offer prepaid or prepay & add freight terms for shipments of supplied material.

Drop Ship/Handling Fees: A $30/unit Drop Ship/Handling fee will be invoiced for each domestic shipment. Fees are per Ship To address. International shipments may incur an additional handling fee, to be determined at time of shipment.

Rerouting/address corrections/delivery attempts: In the event a shipment requires rerouting after leaving our building, a rerouting fee of at least $150 will apply, in addition to any carrier fees. Fee amounts may vary based on circumstances. In the event we are notified by any carrier of an incorrect address, delivery attempts and/or warehousing fees, the charge will be passed on to the Customer. Ship To addresses are as they appear on the Customer’s Purchase Order. It is the Customer’s responsibility to notify Elite of receiving hours, dock restrictions, and or closures.

Although Elite makes every effort to ship orders in full, we reserve the right to hold orders until we can ship in full. Should the Customer require partial shipment prior to availability of a full shipment, Customer may be responsible for freight of either or both shipment(s).

All above fees will apply until all supplied material has been depleted.

Tooling Fees:

All orders requiring a die (be it printing dies, cutting dies, etc) will be invoiced at time of order. Payment terms for tooling fee invoices are Net 15.

Minimum Order:

Elite requires a minimum order of $350 excluding any applicable freight & above fees. Orders received for less than $350 will be assessed a less-than-minimum order fee (LTM).